Whilst technology is becoming increasingly adopted amongst healthcare professionals, there still remains a large proportion that are reluctant to move away from traditional tools such as clipboards and whiteboards. The issue here is one of control and comfort; care teams are used to working with paper-based equipment.
How is this issue overcome? By ensuring that frontline staff feel empowered to use PFM
technology. Care teams need to feel a sense of ownership of PFM technology and be comfortable using it. A rigid, one-size-fits-all solution is not appropriate for every ward as each has its own set of requirements, making it clumsy and difficult for the end user to operate. The trick in any technology solution is to take a product that is quite light touch but very rich in data enablement for the organisation to use to its advantage – which is why we upgrade our PFM software based on discussions and conversations with customers.
Time-consuming and technical software training is also another issue for frontline staff. To remove this barrier, PFM software needs to be easy-to-use, intuitive, with shallow interfaces to manage patient information using only a few touches or keystrokes. This technology encourages sharing of information that anyone in the team should be able to digest and understand at-a-glance, at any one time. This approach empowers staff to make the work environment their own, supporting them to make better decisions.